FAQs

Q – How do I get to the Festival?

A – Visit the Melbourne, Sydney or Brisbane Getting there page for all public transport and parking options.

Q – What are the Festival opening hours?

A – The Melbourne Festival is open 10am – 7pm daily.
The Brisbane Festival is open 9am – 6pm daily.
The Sydney Festival is open daily 10am – 7pm (6pm on Sunday in October only).

Q – Is my ticket valid on each day of the Festival?

A – Yes! Your ticket is valid for a single use on each day of the Festival. I.e you can use the ticket once on the Friday, again on the Saturday and once again on the Sunday!

Q – Can I buy from the stallholders at the Festival?

A – Yes! Exhibitors will be selling their products at the Festival, usually at a special Festival price! Note: Some stalls are cash only and do not have EFTPOS facilities.

Q – Is there an ATM available at the Festival?

A – Yes, however sometimes you need to join a very long queue, so we recommend getting cash out before you arrive at the Festival.

Q – How do I pre-book a reading in the Psychic Reading Room?

A – Psychic Reading Room pre-bookings are available online 3 weeks out from the Festival. The first 2 sessions of each day are available for pre-bookings. All other sessions can be booked on arrival to the Festival. Visit the Psychic Reading Room bookings page for your city.

Q – Is there a cost to attend one of the seminars/workshops?

A – All our seminars and workshops are free to attend and seating is available on a ‘first come first served’ basis.

Q - Are there cloakroom facilities?

A – No, there are no cloakroom facilities available onsite.

Q - I purchased a ticket online, however I have lost/did not receive the ticket email - what do I do?

A – Firstly, please check your junk/spam folder as the tickets may have ended up there. If not, email [email protected] with your details to have the ticket resent.

Q - Can children attend the Festival?

A – Yes! However Children 14 and under must be accompanied by an adult. Children U14 do not require a ticket.

CORONAVIRUS UPDATE

EEA have been monitoring the progress of the COVID-19 Coronavirus outbreak. Outlined are health and safety recommendations from WHO (World Health Organisation) and the Australian Government

 

SYDNEY EVENT

The below are ICC Sydney’s practises to ensure the event runs smoothly and safely.

 

The Sydney MBS Festival is taking place as scheduled.

Contact our Sydney Event office on 02 9215 7375

Health & Safety FAQs

 

What are the general health recommendations during the show as a result of the novel coronavirus?

 

The following guidelines are set out by the WHO and the Australian Government:

 

• Frequently clean hands by using alcohol-based hand rub or soap and water;

• When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw the tissue away immediately and wash hands;

• Avoid close contact with anyone who has a fever and cough;

• If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider;

• The consumption of raw or undercooked animal products should be avoided. Raw meat, milk or animal organs should be handled with care, to avoid cross-contamination with uncooked foods, as per good food safety practices

 

What are the first signs of infection of coronavirus?

 

Symptoms may include fever, cough, sore throat, nausea/vomiting, and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention. It can take up to 14 days for symptoms to show after a person has been infected.

 

What if someone has concerns about recent development of symptoms onsite?

 

Our central point of contact will be at the information office, which is staffed at all times during show hours.

 

What happens if detection occurs?

 

Once detection has occurred event security in consultation with EEA will notify venue’s First Aid Responders who will handle any suspected cases of the novel Coronavirus on site in accordance with current official guidance from both the Ministry of Health and St John Ambulance (NSW). This includes the rapid and safe removal of any suspected case from the venue via the emergency services as an immediate priority, with interim isolation implemented on site as needed, to ensure the safety of the patient and public.

 

What ICC are doing:

 

1. Free standing hand sanitizers have been strategically positioned around main corridors, entry points, customer service desks and public areas across the three buildings of the Centre. Each sanitiser is accompanied by a World Health Organisation approved “How to HANDRUB” sign. Tissues and bins for their hygienic disposal have also been put in place throughout the venue with a NSW Health sign on “cough etiquette”.

 

2. Bathrooms across the venue have a World Health Organisation “How to Hand WASH” sign also.

 

3. Presentation Services (our housekeeping department) allocates one person on each shift to walk around wiping the below areas with a medical disinfectant. This is targeted three times throughout the shift:

 

• Escalator handrails

• Door Handles

• Elevator buttons

• Handles in toilets

• ATM Machines

• Benches

 

4. Toilets are checked and wiped 4 times a day on each level with a disinfectant targeting the below areas:

 

• Handles

• Toilet Seat

• Toilet Push Button

• Taps

• Doors

• Hand dryer

• Paper Toilet holders

 

For the most recent updates: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

 

For more information: ICC Sydney

 

MELBOURNE EVENT

 

The below are MCEC’s practises to ensure the event runs smoothly and safely. The Melbourne MBS Festival is taking place as scheduled.

 

MCEC is closely monitoring the outbreak of COVID 19 and following advice issued by official authorities.

 

The health and safety of customers, employees and visitors continues to be our top priority.

 

What are MCEC doing to address concerns?

 

MCEC have implemented precautionary measures to enhance their security and safety procedures throughout the venue, including:

 

• Adding government standard hygiene awareness posters in all front-of-house and back-of-house bathrooms.
• Hand sanitisers have been made available at our customer service desks, retail kiosks and cafes.
• MCEC has activated its incident response team who are meeting regularly and monitoring the situation.

 

For more information: MCEC 

Disclaimer: The MindBodySpirit Festivals act as a platform for visitors to learn, grow and discover themselves. We are about acceptance, inclusion and tolerance; thus we welcome a diverse range of Exhibitors and Presenters, providing they act within the framework of Australian law. 

The views and opinions expressed by Presenters and Exhibitors at the MindBodySpirit Festival are their own and do not necessarily reflect the views and opinions of Exhibitions & Events Australia Pty Ltd. We encourage all visitors to make their own decisions as to who they connect with and draw their own opinions and conclusions based upon the information presented to them.